60-Day Satisfaction Guarantee
They say there are no guarantees in life, but at Merrill Gardens, we are out to change that! Each community offers a satisfaction guarantee: If any resident who moves into a Merrill Gardens community is not completely satisfied with their new home - we will refund their money for the first 60 days of occupancy!
"The program is really pretty simple. We want our residents to be happy and we work very hard to welcome them into their new home," says Steve Delmore, Executive Vice President. "We know that making the decision to move into a retirement community is a big step and we want to show new residents that we are confident that they will be happy in their new home. By offering the guarantee, residents know that we stand by our commitment."
The management and resources of Merrill Gardens ensure high standards of service and a long-term commitment to quality, security, choice and privacy in all its communities. At Merrill Gardens, the focus is always on resident satisfaction and providing the best in retirement community living.
How the 60-Day Satisfaction Guarantee Works
- The Merrill Gardens Guarantee applies to the first 60 days of your base rent only. Assisted Living services are not included.
- If for any reason you are not satisfied living at Merrill Gardens and you choose to move within your first 60 days of residency, just notify your General Manager in writing.
- A request for a refund will be issued at the time a notice is received. If the apartment is not vacated after the initial 60 days, all extra days will be charged.
- The Merrill Gardens Guarantee only applies to Retirement and Assisted Living communities. Guarantee not applied to Alzheimer's services.