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| Touring Tips |
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Merrill Gardens' Suggestions for
Taking a Successful Tour
- • Were you greeted promptly by front desk staff and offered assistance?
- • As you tour the building, observe staff and resident interactions. Is the staff patient and kind? Were you greeted by residents and staff as you toured?
- • Did you observe residents socializing with each other and/or attending activities? Ask a resident about their community experiences.
- • Was there an activity calendar posted or is there one in the tour packet? If so, do any of the planned activities meet your or your family member's needs?
- • Is the building clean and odor free?
- • Are the hallways, doorways and common areas conducive for safe walking?
- • Take the time to have a meal. Is the service friendly and attentive? Are the dining hours and food choices flexible? Did the staff meet your food handling expectations?
- • Meet the General Manager and other key staff. How many staff members are scheduled throughout the day? Check on evening availability and a system for obtaining assistance 24-hours a day.
- • Ask about staff training and credentials. Is there a licensed nurse on staff? If so, how many hours per day or per week is the nurse in the building?
- • Is the most recent state survey available for review?
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