Questions to Ask When Finding a Retirement or Assisted Living Community
- Were you greeted promptly by front desk staff and offered assistance?
- As you tour the building, observe staff and resident interactions. Is the staff patient and kind? Were you greeted by residents and staff as you toured?
- Did you observe residents socializing with each other and/or attending activities? Ask a resident about their community experiences.
- Was there an activity calendar posted or is there one in the tour packet? If so, do any of the planned activities meet your or your family member's needs?
- Is the building clean and odor free?
- Are the hallways, doorways and common areas conducive for safe walking?
- Take the time to have a meal. Is the service friendly and attentive? Are the dining hours and food choices flexible? Did the staff meet your food handling expectations?
- Meet the General Manager and other key staff. How many staff members are scheduled throughout the day? Check on evening availability and a system for obtaining assistance 24-hours a day.
- Ask about staff training and credentials. Is there a licensed nurse on staff? If so, how many hours per day or per week is the nurse in the building?
- Is the most recent state survey available for review?