COVID-19 Response:

A short message from our company president, Tana Gall

COVID-19 Response

This is where you can find the latest information relating to our response to COVID-19.  This is a fast moving situation and we are monitoring developments daily and in some cases, hourly.  We are following guidelines from the Centers for Disease Control and public health officials and our decisions are based on their guidance combined with the expertise of our teams. 

Our Enhanced Resident Protection Protocol (see below) remains in place at all Merrill Gardens communities and residents and team members are getting used to the 'new normal'.  Our teams are also focusing on ways to bring joy to residents each day and we are incredibly proud of the creative ways they are finding to keep residents connected.  We sent extra iPads to each community and our teams are helping residents to virtually connect with their loved ones.  Seeing the pictures of resident’s faces while chatting with their grandchildren is truly one of the highlights of our day.  We also have a number of virtual birthday parties planned to help residents celebrate with their family and friends.

The community teams are also looking for ways to surprise residents each day, like a Happy Hour cart with wine and sparkling cider, slipping sweet notes under apartment doors or delivering treats for residents' pets.  The list goes on and on and each community is being creative in looking for ways to brighten residents' days, while still working within our protocol.  

We are incredibly grateful for the outpouring of support we have received from family members and the community at large.  One of our communities was surprised to find encouraging posters hanging in the windows for residents to enjoy.  Children have been sending sweet notes and letters and so many of you have asked us how you can help.  We truly appreciate this encouragement and I can tell you that it means a lot to our team members who are working long days to support our communities.

We want to thank you again and encourage you to reach out to your community leadership team if you have specific suggestions or questions.  We will also continue to provide updates with any new information via email and on our community website page and you can always reach out to us on our hotline at 206-676-5330.

All Merrill Gardens communities are now following our Enhanced Resident Protection Protocol. 

Here is what that entails:


  • Visitors are not allowed at this time. 
    • ​We are setting up outside delivery zones for families to drop off supplies if needed. 
  • We are not allowing volunteers, outside entertainers, trainers or clergy (except for hospice situations).  


  • During this time, residents will need to remain in their apartments.


  • Residents will now receive all meals via delivery to their apartment as the dining room is closed.   


  • Our teams are continuing to focus on frequent enhanced cleaning and disinfecting around the clock.

We are continuing to prepare for any situations that may arise, and we have solid protocols in place.  We are working closely with our team members, and we have regional clinical teams in place that can support our communities.  We will continue to provide updates as needed as this situation is changing rapidly. 


  • Our memory care residents have been following this protocol as well and our teams have been making slight alterations as needed.

One of the main changes we have made regards the team members who work in memory care – since we implemented our protocol they have been working to control crossover to other residents in the community.  We believe this has helped to limit the virus.  

We have also been focused on engagement for memory care residents and that includes virtual opportunities.  You can check out Linked Senior HERE and see some of the options we have been providing.  We also have loaded our iPads with special applications for people with dementia and whenever appropriate we are offering the chance to connect with family members via FaceTime.  If that is something you are interested in, please reach out to your community team.  Our outdoor focus continues as well, and we are taking every opportunity to enjoy the spring weather with scheduled outdoor time with a focus on social distancing.  

**Visit the community webpage to see if any additional changes are being implemented, specific to each community

If you have questions regarding our response, please call our COVID-19 hotline at (206) 676-5330

Community Teams Making a Difference

Our Teams Making A Difference!

There are many sweet moments taking place at our communities - we captured a few in this video