A short message from our company president, Tana Gall
This is where you can find the latest information relating to our response to COVID-19. This is a fast moving situation and we are monitoring developments daily and in some cases, hourly. We are following guidelines from the Centers for Disease Control and public health officials and our decisions are based on their guidance combined with the expertise of our teams.
Our Enhanced Resident Protection Protocol (see below) remains in place at all Merrill Gardens communities and residents and team members are getting used to the 'new normal'. Our teams are also focusing on ways to bring joy to residents each day and we are incredibly proud of the creative ways they are finding to keep residents connected. We sent extra iPads to each community and our teams are helping residents to virtually connect with their loved ones. Seeing the pictures of resident’s faces while chatting with their grandchildren is truly one of the highlights of our day. We also have a number of virtual birthday parties planned to help residents celebrate with their family and friends in the coming days.
The community teams are also looking for ways to surprise residents each day, like a Happy Hour cart with wine and sparkling cider, slipping sweet notes under apartment doors or delivering treats for resident’s pets. The list goes on and on and each community is being creative in looking for ways to brighten resident’s days, while still working within our protocol.
We have also been incredibly gratified by the outpouring of support we have received from family members land the community at large. One of our communities was surprised to find encouraging posters hanging in the windows for residents to enjoy. Children have been sending sweet notes and letters and so many of you have asked us how you can help. We truly appreciate this encouragement and I can tell you that it means a lot to our team members who are working long days to support our communities.
We want to thank you again and encourage you to reach out to your community leadership team if you have specific suggestions or questions. We will also continue to provide updates with any new information via email and on our community website page and you can always reach out to us on our hotline at 206-676-5330.
All Merrill Gardens communities are now following our Enhanced Resident Protection Protocol.
Here is what that entails:
Visitors are not allowed at this time.
- We are setting up outside delivery zones for families to drop off supplies if needed.
- We are not allowing volunteers, outside entertainers, trainers or clergy (except for hospice situations).
RESIDENTS REMAIN IN APARTMENTS:
- During this time, residents will need to remain in their apartments.
- Residents will now receive all meals via delivery to their apartment as the dining room is closed.
- Our teams are continuing to focus on frequent enhanced cleaning and disinfecting around the clock.
We are continuing to prepare for any situations that may arise, and we have solid protocols in place. We are working closely with our team members, and we have regional clinical teams in place that can support our communities. We will continue to provide updates as needed as this situation is changing rapidly.
**Visit the community webpage to see if any additional changes are being implemented, specific to each community