Merrill Gardens at Kirkland
March 16, 2020
We want to provide this quick update and share some new information with you. We want to thank you all again for your support and understanding and let you know that things are going well at the community.
We also want to let you know that there are still no team members or residents reporting symptoms of illness at this time and we are checking all residents and team members for fever each day.
Here are a few operational details:
- Many of you have asked for a timeframe as to when we will be reopening the dining room or allowing visitors to the community. We wish we could provide an answer for you but the situation in our state and country are changing so rapidly that it is impossible to predict. As we are sure you are aware, all restaurants in the state are now closed by order of the Governor and our dining room falls under that ruling. The federal government today asked that no gatherings over ten people be held anywhere and everyone is encouraged to avoid social interaction whenever possible.
Deliveries for Residents:
- Our team has been overwhelmed with deliveries, and we would like to ask that you only bring truly essential items to the community at this point. We want you to know that we are serving hot meals with many choices along with sweet, savory, and healthy snacks each day. If a resident is running out of something and family cannot facilitate, please communicate with the front desk as soon as possible.
If you have a dog who needs a walk, please let the front desk know so we can accommodate you. We want to take good care of our furry friends too.
We want to thank you all again for your support and encouragement. Please reach out if you have any questions.
March 14, 2020
We want to provide this daily update and share some important information, but first I want to thank all of you for your support and cooperation as we work through this unprecedented situation together. Things are going smoothly at the community and we are pleased to tell you that no team members or residents are currently reporting symptoms of illness. We continue to check all residents and team members for fever each day.
Here are a few operational details:
Residents Remain in Apartments:
- We cannot stress this enough – residents must remain in their apartments at this time.
- If residents decide to leave the community, they will not be able to return until we have resumed normal operations and they must have approval to return from the General Manager.
- The dining room is closed, and residents are now receiving all meals via cart service to their apartments.
- Here are the dining timeframes:
- Breakfast window: 8:00 -10:00 am
- Lunch window: 11:30 am - 1:30 pm
- Snack – 3:00 pm
- Dinner window – 4:30 - 6:30 pm
These are the times we will start and finish with meal service. We will bring the day’s menu with breakfast. At this time, we can only accommodate items that are on the modified menu.
- Mail – we will deliver the mail to resident apartments.
- Packages – will be delivered to resident apartments as quickly as we are able to do so.
- Family members can bring items for residents to the community before 5pm. If no one is at the front door, please call us at 425-828-2570.
- We will be setting up a laundry schedule early next week and we will provide more information then but for now the laundry rooms are closed.
- Housekeepers will pick up garbage bags from resident apartments three days per week.
- We are not able to provide housekeeping until we pass the 14-day quarantine timeframe.
We will be sending the book cart to apartments and if you have requests let us know and we will try to accommodate.
Many family members have reached out asking how they can help, and we appreciate your thoughtfulness. The number one thing families can do to assist us is to reinforce our protocols with your loved one and help us maintain a calm presence. Remember, we are taking these steps out of an abundance of caution. Many of you have also asked if we need hand sanitizer or wipes and while we have a good supply, they are always appreciated and will be put to good use!
It is often said that it takes a village and we are truly thankful for the village that supports us at Merrill Gardens at Kirkland. As always, please feel free to reach out if you have questions and we will update you again tomorrow.
March 13, 2020
We want to let you know that today we learned that a resident from the community has tested positive for COVID-19. We are pleased to be able to report that the resident is doing well and is living with a family member. Here is what we know:
- February 23 - The resident was feeling ill and self-isolated in the apartment.
- February 28 – The resident left the community to go to the emergency room at Evergreen Hospital in Redmond (not the Kirkland location) and was diagnosed with pneumonia. The resident returned to the community and was again isolated in the apartment.
- February 28 – Team members delivering meals to the resident’s apartment wore Personal Protective Equipment and that continued through March 5.
- March 5 – The resident left the community for a doctor’s appointment and has not returned to the community since that time.
- March 5 – The resident was tested by her doctor for COVID-19.
- March 5 – The resident left the doctor’s appointment and moved in with family.
- March 8 – The results of the COVID-19 test came back as inconclusive.
- March 10 – The resident was retested by her doctor.
- March 13 – The results of the second COVID-19 test came back positive.
It is important to note that the resident has not been in the community since March 5 and had been self-isolated for eleven days prior to that, since February 23, with the exception of one trip to the ER.
We have been monitoring team members daily for symptoms before each shift, including temperature checks, since March 5 and they have not shown any symptoms. However, out of an abundance of caution, we are asking two team members, who had brief contact with the resident early last week, to work with a doctor to see if they should be tested. Those team members will remain out of the community until we receive guidance from health officials, and they pass the 14-day quarantine timeframe.
We want to be overly cautious – even though the last time the resident was in the dining room was 18 days ago, we are now implementing additional protocols effective immediately:
- We will no longer allow visitors to enter the community at this time.
- If family members need to bring essential supplies to a resident, our team will meet them outside and deliver to the resident’s apartment.
- The dining room will now be closed for the next week in order to honor the 14-day period since the resident was in the community. At that time, we will review the situation and determine whether we can resume service.
- Residents will now receive all meals via tray service to their apartments.
Residents Remain in Apartments:
- During this time, residents will need to remain in their apartments
Keeping in Touch:
- We will be assisting residents with the use of technology to keep in touch with loved ones and we will be providing daily updates via email to keep everyone up to date on the situation.
If family members would prefer to have a resident live with them during this time, we are glad to accommodate them. We ask that the resident remain with the family until we can resume normal operations. Please coordinate with the General Manager before the resident returns so we can implement our screening protocol.
We thank you for your support and understanding and encourage you to please reach out if you have any specific questions. We will continue to provide updates on our website, and you can also call our hotline at (206) 676-5330.