COVID-19 Update:

Merrill Gardens at Ballard

March 23 Update:

We have now received tests back from two team members who were exhibiting possible symptoms and they have both come back negative for COVID-19.  There is still one team member who is waiting on the results of a test and we will provide an update when we receive that information.

While this is certainly good news, we want you to know that we will continue our Enhanced Resident Protection Protocol, based on guidelines from the Centers for Disease Control and public health officials.  Here is what that entails: 

Visitors: 

  • We are not allowing visitors to enter the community at this time. 
  • Family members may drop essential supplies to residents outside the community and team members will deliver to resident apartments. 

Dining: 

  • The dining room remains closed and residents will continue to receive all meals via cart service to their apartments.

Residents in Apartments:

  • During this time, residents will need to remain in their apartments.​

We continue to thank you for your support and understanding and encourage you to please reach out to the community leadership team if you have any specific questions. 

We will also continue to provide updates here and you can always reach out to us on our hotline at 206-676-5330. 

March 14, 2020

We want to let you know that today we learned that three team members have reported possible symptoms that may be consistent with COVID-19.  Their symptoms are mild and they are at their homes.  It is important to note that one of the team members last worked on March 5, one last worked on March 7 and one last worked on March 9, so it has been almost a week since any of them were in the community.  Again, these team members have not tested positive for COVID-19 but we are monitoring their conditions closely and they are consulting with their physicians. 

It is also important to note that no other team members or residents are reporting symptoms at this time and we continue to check team member and resident temperatures daily.

Community Protocol:

We want to be overly cautious – even though the last time either of these team members worked in the community was seven days ago, we are now implementing additional protocols effective Sunday, March 15:

Visitors: 

  • We will no longer allow visitors to enter the community at this time. The only exception is medical personnel and family members who are already providing showers and medication to residents.  In those cases, family members must be approved through the General Manager, and then schedule their visits in advance by calling the Front Desk. They will be required to undergo a strict protocol to enter the community.
  • If family members need to bring essential supplies to a resident, our team will meet them outside and deliver to the resident’s apartment.  

Dining: 

  • The dining room will now be closed, and residents will now receive all meals via cart service to their apartments.
  • We are asking that residents remove all personal items from the shelf outside their door so that we can easily deliver their meals.
  • The breakfast menu will be delivered to resident apartments on Sunday night and the daily menu will arrive by 11am – these will be placed on the shelves outside the apartment.

Residents Remain in Apartments:

  • During this time, residents will need to remain in their apartments.
  • If residents decide to leave the community, they will not be able to return until we have resumed normal operations and they must have approval to return from the General Manager.

Keeping in Touch:

  • We will be assisting residents with the use of technology to keep in touch with loved ones and we will be providing daily updates via email to families and to resident doors with their menus to keep everyone up to date on the situation.

Timeframe: 

We wish we could provide you with an exact timeframe for this protocol but there are too many variables to put a timeline on this situation.  The King County Health Department tells us that a person can be cleared to return to work 72 hours after they stop experiencing symptoms.  Based on that, it is fair to anticipate that this protocol will last for at least the next week or so, barring any changes.  We promise to keep you updated as soon as we have any additional information.

We thank you for your support and understanding and encourage you to please reach out to us at 206-838-8555 if you have any specific questions.  We will continue to provide updates on our website, and you can also call our hotline at 206-676-5330.