Our community offers a variety of apartment options for Independent, Assisted and Memory care residents designed for comfort, privacy and convenience.

Merrill Gardens at Willow Glen
FAQs




Living Accommodations
Yes. Residents are encouraged to personalize their new home with furnishings, photos, and cherished belongings to create a familiar and comfortable environment.
Apartment features vary by floor plan and are designed to support comfort, independence and daily living needs. Please contact the community for current apartment options and availability.
Our community is designed to support older adults with accessible living spaces and community areas that promote ease of mobility.
Residents enjoy a maintenance-free lifestyle with housekeeping and maintenance services, giving them more time to enjoy connections, events, and activities.
Dining and Food Services
Residents enjoy restaurant-style dining. Merrill Gardens' Anytime Dining program provides flexibility and allows residents to dine during extended meal service hours.
Yes. The dining team works to accommodate dietary restrictions and individual nutritional needs whenever possible.
Our dining experience is social, welcoming, flexible and designed to bring residents together while they enjoy a variety of nutritious, chef-prepared meals.
Many apartment homes include kitchenettes or kitchen features, allowing residents to prepare simple meals and snacks if they choose.
Community and Lifestyle
Merrill Gardens at Willow Glen offers a warm, vibrant and welcoming atmosphere where residents are encouraged to remain active, connected, and engaged.
Residents enjoy convenient access to Downtown Willow Glen’s shops and restaurants, the local farmers market, nearby parks and gardens, and popular San Jose destinations including museums, entertainment venues, and shopping districts.
Residents can participate in social events, wellness programs, educational and entertainment opportunities, as well as opportunities for recreational and volunteer activities designed to promote joy, connection, and intellectual stimulation.
Yes. Residents enjoy community events and outings, resident clubs, shared meals, group activities, and a variety of common gathering spaces designed to create opportunities for residents to build friendships and stay connected.
Amenities include landscaped grounds, comfortable gathering areas, a fitness center, library, game room, beauty salon, restaurant-style dining spaces, outdoor areas, activity rooms, and wellness-focused programs that support an active lifestyle.
Transportation services are available to help residents attend appointments, run errands and participate in community outings.
Visitation and Pets
Family and friends are encouraged to visit. Our community strives to create a welcoming environment where residents can spend time with loved ones.
Yes. Merrill Gardens at Willow Glen is a pet-friendly community. Prospective residents should contact the community regarding specific pet policies and requirements.
Safety and Staffing
The community focuses on providing a supportive environment for our residents including trained staff, secure access measures, wellness monitoring, and established emergency response procedures designed to help keep residents safe.
Yes. Team members undergo appropriate hiring and screening processes consistent with company standards and applicable state regulations and requirements. Specific hiring practices can be discussed with community leadership.
Our experienced care team is onsite 24 hours a day, and a licensed nurse is available. Team members regularly observe residents, communicate with families, and adjust care plans as needed to support changing health and wellness needs.
Financial and Administrative Matters
Residents can enjoy a variety of services and amenities included in their monthly rent, such as dining services, utilities, weekly housekeeping, maintenance, scheduled transportation, a robust activities program, and more. Care services may be additional depending on individual needs.
Pricing for Merrill Gardens at Willow Glen starts at $4500 per month, though costs vary depending on apartment type, care level and services selected. Pricing is subject to change; please contact the community for current details.
Move-in fees and deposits vary. We are proud to offer a month-to-month rental option with no long-term commitment. The community team can provide current pricing and specific financial details.
Residents and families may explore long-term care insurance, veterans' benefits, and other financial resources. Availability and eligibility vary by individual circumstances. Community representatives can provide guidance and referrals.
Families should contact the community directly to discuss information about potential resources, eligibility requirements for outside assistance programs and referrals to financial planning specialists.
The community will guide residents throughout the transition, including apartment selection, move-in preparation, and settling in. Please contact the community for current move-in requirements. Specific move-out and notice requirements are outlined in the residency agreement and can be reviewed with the community team.
Care and Health Services
Merrill Gardens at Bankers Hill offers Independent Living, Assisted Living and Memory Care. Residents receive personalized support based on their individual needs while enjoying a welcoming community lifestyle.
Our care team works closely with residents and families to understand individual needs and create personalized care plans. Care is reviewed regularly and adjusted as needs change, helping ensure residents receive the right level of support over time.
Residents receive assistance with personal care, daily living activities, medication management, safety checks and wellness monitoring, and coordination of care services. Trained team members help residents maintain health, comfort, and dignity. Memory care services are available for residents with cognitive impairment.
Care staff are available to assist residents and respond to needs. Staffing levels are designed to support residents' care requirements, though specific staff-to-resident ratios may vary. Hours: Monday - Sunday, 24 Hours a Day.
The community has emergency response procedures in place, with trained team members available to respond quickly and coordinate emergency services when needed. Established emergency preparedness procedures help ensure resident safety.
Medication management services are available through trained staff, helping residents take medications as prescribed and according to their individualized care plans.
As care needs change, service plans can often be adjusted. Families should discuss specific dementia-related needs with the community to determine the most appropriate support options available. We offer a memory care area called Garden House, with a program called Inspire Connection which is based on a Montessori approach.
Merrill Gardens at Willow Glen focuses on independence, choice, and an active lifestyle while providing support when needed. Our community offers a residential setting focused on comfort, engagement, and personalized support rather than a clinical environment. Residents enjoy private apartments, social opportunities, restaurant-style dining, engaging activities, and support that help them live active, purposeful lives. If specific dementia-related needs arise, the community will assist in determining the most appropriate support options available.
Emotional and Social Considerations
Residents are supported through meaningful social connections, engaging activities, creative programs, physical wellness opportunities, personalized care, and a welcoming environment that encourages purpose, belonging, connection, and emotional well-being.
Absolutely. Prospective residents and families are encouraged to schedule a personalized tour to meet team members, explore the community and learn more about available services and experience the community firsthand. You can also call to speak with someone directly.
Residents and family members often highlight the caring staff and warm, welcoming atmosphere at Merrill Gardens at Willow Glen. The community is praised for its inviting environment, quality dining, engaging activities, lovely outdoor spaces, and convenient location near local shopping and entertainment.
Moving to senior living is a major life transition. The Merrill Gardens team works closely with residents and families to provide support, encourage social connections, and help new residents feel comfortable and at home from the very beginning.